HP OpenVMS Systems

DCPS, LN17 printers, and firewalls?

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The Question is:

 
We have a remote site with a Digital LN17ps
printer. This is it:
 
 
$ sh que agh*/fu
Printer queue AGH$PRINT, busy, on NSABP2::"IP_RawTCP/199.234.8.189:2501",
mounted form DEFAULT255 (stock=DEFAULT)
  /BASE_PRIORITY=4 /DEFAULT=(FORM=DEFAULT255 (stock=DEFAULT))
/NOENABLE_GENERIC
  /LIBRARY=DCPS_LIB Lowercase /OWNER=[SYSTEM] /PROCESSOR=DCPS$SMB
  /PROTECTION=(S:M,O:D,G:R,W:S) /SCHEDULE=(NOSIZE) /SEPARATE=(FLAG)
 
We are running V1.4 of dcps.
 
We continually have problems with the printer going off line for no apparent
reason. It appears to loose the connection after a successful print job, as
if the
last job locks the printer up.
 
The printer is unattended, and does run out of paper for long periods of
time,
and a lot of the jobs are 500+ pages.
 
The ip given is behind a firewall, and we suspect this may be part of the
problem.
 
the logicals for this queue are:
 
(LNM$SYSTEM_TABLE)
 
  "DCPS$AGH$PRINT_NO_SYNC" = "1"
  "DCPS$AGH$PRINT_PARAMETER" = "PAGE_OR=LANDSCAPE,input=lower_1"
  "DCPS$AGH$PRINT_PID" = "00003219"
 
We have a second LN17 printer at another site which works
fine. It is not behind a firewall. Are there other settings
that we need or can use to prevent the loss of connection
from this printer?
 
thank you
 
Gerald Swanson
University of Pittsburgh
412-624-9945
fax:412-624-8717
swanson@ntsrvb.mckee.upmc.edu
 
Have we missed some setup parameters?, or is there a problem
with the firewall?
 

The Answer is :

 
  Please contact the customer support center.  Specific information on
  the configuration will be required.
 
  If possible, the Wizard suggests reconfiguring the printer (solely for
  testing purposes) to eliminate the firewall as a potential source of
  problems.
 

  

     

     
answer written or last revised on ( 29-OCT-1998 )
     
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