|
HP OpenVMS Systemsask the wizard |
|
The Question is:
We are receiving reports that since the Christmas break
"$ print/que=fin_lj1/form=port_ln03/copies=2" causes data to be printed
on the same page as the second flag page.
A "$ ucx sh version" reports that
"We are running DEC TCP/IP Services for OpenVMS VAX Version V3.3
on a VAX 4000-500 running OpenVMS V5.5-2"
The problem report was originally for the queue fin_lj1, however, due to
its location in another building, test queues (mis_lj_lat and mis_lj_test)
were set up. Tests were run with different device control libraries and
reset modules. The results seem to indicate the problem may be with the
ucx$telnetsym.
TIA, Lila
SRV001_$ sh que/full fin_lj1
Printer queue FIN_LJ1, idle, on SRV001::"172.16.1.189:9100",
mounted form PORT_LN03 (stock=DEFAULT)
<Dedicated Finance printer, Building 8, 2nd floor, F707>
/BASE_PRIORITY=4 /DEFAULT=(FLAG,FORM=L_13_66_LET (stock=DEFAULT))
/LIBRARY=HPPCLDEVCTL /OWNER=[SYSFILES,SYSTEM] /PROCESSOR=UCX$TELNETSYM
/PROTECTION=(S:E,O:D,G:R,W:W) /RETAIN=ERROR /SCHEDULE=(NOSIZE)
/SEPARATE=(RESET=(RESET))
SRV001_$ sh que/full/form port_ln03
Form name Number Description
--------- ------ -----------
PORT_LN03 (stock=DEFAULT) 1119 LN03R Portrait Form
/LENGTH=66 /MARGIN=(BOTTOM=6) /STOCK=DEFAULT /TRUNCATE /WIDTH=80
SRV001_$ print sys$login:login.com /copies=2 /que=mis_lj_lat/form=port_ln03
Job LOGIN (queue MIS_LJ_LAT, entry 803) started on MIS_LJ_LAT
<test 1 results>
. page 1 is flag page
. page 2 is contents of sys$login:login.com
. page 3 is flag page
. page 4 is contents of sys$login:login.com
. page 5 is a blank page
SRV001_$ print sys$login:login.com /copies=2 /que=mis_lj_test/form=port_ln03
Job LOGIN (queue MIS_LJ_TEST, entry 806) started on MIS_LJ_TEST
<test 2 results>
. page 1 is flag page
. page 2 is contents of sys$login:login.com followed by 1st half of flag
page
. page 3 is 2nd half of flag page
. page 4 is contents of sys$login:login.com
SRV001_$ print sys$login:login.com /copies=2 /que=mis_lj/form=port_ln03
Job LOGIN (queue MIS_LJ, entry 816) started on MIS_LJ
<test 3 results>
. page 1 is flag page
. page 2 is contents of sys$login:login.com
. page 3 is flag page
. page 4 is contents of sys$login:login.com
SRV001_$ sh que/full mis_lj_lat
Terminal queue MIS_LJ_LAT, idle, on SRV001::LTA14, mounted form PORT_LN03
(stock=DEFAULT)
<LJ4M H508 Area >
/BASE_PRIORITY=4 /DEFAULT=(FLAG,FORM=L_13_66_LET (stock=DEFAULT))
/LIBRARY=HPPCLDEVCTL Lowercase /OWNER=[SYSFILES,SYSTEM] /PROCESSOR=LATSYM
/PROTECTION=(S:E,O:D,G:R,W:W) /RETAIN=ERROR /SCHEDULE=(NOSIZE)
/SEPARATE=(RESET=(RESET))
SRV001_$ sh que/full mis_lj_test
Printer queue MIS_LJ_TEST, idle, on SRV001::"172.16.1.186:9100",
mounted form PORT_LN03 (stock=DEFAULT)
<LJ4M H508 Area >
/BASE_PRIORITY=4 /DEFAULT=(FLAG,FORM=L_13_66_LET (stock=DEFAULT))
/LIBRARY=HPPCLDEVCTL /OWNER=[SYSFILES,SYSTEM] /PROCESSOR=UCX$TELNETSYM
/PROTECTION=(S:E,O:D,G:R,W:W) /RETAIN=ERROR /SCHEDULE=(NOSIZE)
/SEPARATE=(RESET=(RESET))
SRV001_$ sh que/full mis_lj
Terminal queue MIS_LJ, idle, on SRV001::LTA14, mounted form PORT_LN03
(stock=DEFAULT)
/AUTOSTART_ON=(SRV001::LTA14,SRV099::LTA14) /BASE_PRIORITY=2 /CHAR=(127)
/DEFAULT=(FLAG,FORM=DEFAULT) /LIBRARY=LJIII$DEVCTL Lowercase
/OWNER=[SYSFILES,SYSTEM] /PROCESSOR=LATSYM
/PROTECTION=(S:RWED,O:RWED,G:RW,
W:RW) /SEPARATE=(RESET=(RESET))
SRV001_$ lib/extract=reset/out= hppcl_reset.txt sys$library:hppcldevctl.tlb
SRV001_$ edit hppcl_reset.txt
1 <ESC>E
*quit
SRV001_$ lib/extract=reset/out= ljiii_reset.txt sys$library:ljiii$devctl.tlb
SRV001_$ edit ljiii_reset.txt
1 <ESC>]VMS;2<ESC>\<ESC>P<ESC>E<ESC>\
*quit
SRV001_$ stop/que/reset mis_lj
SRV001_$ init/que/start/library=hppcldevctl mis_lj
SRV001_$ print sys$login:login.com /copies=2 /que=mis_lj/form=port_ln03
Job LOGIN (queue MIS_LJ, entry 825) started on MIS_LJ
<test 4 results>
. page 1 is flag page
. page 2 is contents of sys$login:login.com followed by 1st half of flag
page
. page 3 is 2nd half of flag page
. page 4 is contents of sys$login:login.com
SRV001_$ sh que/full mis_lj
Terminal queue MIS_LJ, idle, on SRV001::LTA14, mounted form PORT_LN03
(stock=DEFAULT)
/AUTOSTART_ON=(SRV001::LTA14,SRV099::LTA14) /BASE_PRIORITY=2 /CHAR=(127)
/DEFAULT=(FLAG,FORM=DEFAULT) /LIBRARY=HPPCLDEVCTL Lowercase
/OWNER=[SYSFILES,SYSTEM] /PROCESSOR=LATSYM
/PROTECTION=(S:RWED,O:RWED,G:RW,
W:RW) /SEPARATE=(RESET=(RESET))
SRV001_$ stop/que/reset mis_lj_lat
SRV001_$ stop/que/reset mis_lj_test
SRV001_$ init/que/start/library=lchan_hppcldevctl mis_lj_lat
SRV001_$ init/que/start/library=lchan_hppcldevctl mis_lj_test
SRV001_$ print sys$login:login.com /copies=2 /que=mis_lj_lat/form=port_ln03
Job LOGIN (queue MIS_LJ_LAT, entry 826) started on MIS_LJ_LAT
<test 5 results>
. page 1 is flag page
. page 2 is contents of sys$login:login.com
. page 3 is flag page
. page 4 is contents of sys$login:login.com
SRV001_$ print sys$login:login.com /copies=2 /que=mis_lj_test/form=port_ln03
Job LOGIN (queue MIS_LJ_TEST, entry 827) started on MIS_LJ_TEST
<test 6 results>
. page 1 is flag page
. page 2 is contents of sys$login:login.com followed by 1st half of flag
page
. page 3 is 2nd half of flag page
. page 4 is contents of sys$login:login.com
SRV001_$ lib/extract=reset/out= lchan_hppcl_reset.txt
sys$library:lchan_hppcldev
ctl.tlb
SRV001_$ edit lchan_hppcl_reset.txt
1 <ESC>]VMS;2<ESC>\<ESC>P<ESC>E<ESC>\
*quit
The Answer is :
The Wizard will assume that the HP LaserJet replaced an LN03 printer
at some past date, and that an LN03 printer is not involved here.
You will want to consider what changed prior to the initial incidence
of the problem, particularly any changes that may have triggered this
error.
Your OpenVMS and TCP/IP Services for OpenVMS versions are both woefully
out of date -- V7.2 and V5.0 are current. The last ECO released for
V3.3 was circa ECO 10 -- the Wizard does not believe ECOs for releases
prior to V4.0 are available at present. Also check for ECOs for the
queue manager and for the print symbiont.
The Wizard would recommend moving to the current ECO for V3.3 -- this
will require acquiring the kit from the customer support center, if it
is even available -- or moving to V4.0 or later (with the current ECO).
(There were fixes circa V3.3 for top-of-form processing that may be
related to this problem.) Use of a burst page might be a workaround.
Please confirm the use the specified reset sequence:
+]VMS;2+\+P+E+\
for blank page suppression, where + represents the escape character.
Also, as a test, please try:
+P+E+\+]VMS;2+\
Also see if the printer is set for seven-bit or eight-bit characters.
The above sequence assumes seven-bit. Also check to see if language
switching is available with the printer, and if it is enabled.
The Wizard would expect you will need to contact the customer support
center, as information on the specific printer will be required. The
use of a data analyzer, serial line monitor or other tool may also be
required. (Also remember that the use of DCPS is required if the target
printer is a Postscript printer.) You may also need to identify various
other software packages in use on the OpenVMS host, as well as any other
access to the printer from other systems.
|